On August 11, the portal site of Hanyang University(HYU) went down as freshmen and sophomores at HYU of Seoul & ERICA campuses had to enroll courses at the same time. The enrollment delayed for more than 30 minutes, and some could not log into the website as web traffic reached its peak.
HYU implemented course enrollments by dividing the registration period of each grade of students. They changed the process by combining the period for freshmen and sophomores on August 11 and juniors and seniors on August 12. The problem interrupted both the application and employees’ work. It affected students applying for exchange programs and volunteer services on the same portal site.
To address these problems, HYU temporarily shut down the website, issued an apology and rescheduled the application period on August 13. HYU allowed Hanyangians to keep their enrolled classes and also increased the number of seats for 80 lectures. “We tried to minimize the inconveniences and suggested a detailed solution to HYU. We also compiled students’ complaints and delivered them to the school administration,” said Park Jong-jin, a President of General Students Association.